Short answer: You had better know somebody in Government, or else you’re stuffed.

Wednesday evening we consulted the Orange site discussing Safeguard, but it is aimed at individuals so couldn’t help us.

Thursday morning (9am) we called the Orange helpdesk but they were unsure where to direct our call and said they could not help because we were not Orange customers.

We contacted @OrangeHelpers on Twitter who said they could not check if the site was blocked and we would have to find somebody with a Safeguard enabled Orange phone to check.

The Twitter account operator eventually checked on their phone and discovered the site was indeed blocked but could not tell us why or how to address it. They then said that we would need to contact the Independent Mobile Classification Body (IMCB) to review this.

The IMCB said their jurisdiction ends at commercial content (photos, videos, and songs that are sold), they are not responsible for 3G access to websites. They briefed mobile operators on this some time ago but the operators were still directing individuals to them. They advised us to speak to Orange’s Third Party Services department.

Orange’s Third Party Service number was out of service.

We went back to Twitter and Orange asked us to contact their customer complaints department. We informed them we are not a customer and asked if they could advise who best to contact.

Waiting on a response from the Twitter account we rang the customer complaints number anyway. This took us through a number of automated steps we couldn’t complete as it was designed for Orange customers. We spoke to a customer service representative, and after explaining repeatedly we weren’t calling as a customer, we were advised we needed to write a letter (or a fax) to the Correspondence Department.

Orange on Twitter subsequently responded at 5:30pm informing us that they had fed this back to see if the classification can be reviewed and would update us.

Through our work on Internet communications policy, we know an individual who works in Everything Everywhere’s Government Affairs department, and so relayed the situation to them, and they were able to get the blocks lifted 48 hours later, on Friday evening.

via New Statesman – The problem with porn filters.