I had the scheduled followup call from Amazon re: my Kindle 3 issues, this morning.

Summary:

• they are refunding the cost of my unlighted cover – I can keep the old one and turn it into a notebook
• they are giving me a gift certificate
• the certificate combined with the refund will buy me a lighted cover, if i would like that
• they are replacing my kindle via express delivery, because it will not take a full charge (the light will not go green after several hours charging)

I wish the problem had never occurred, but they have done a good job with being helpful and keeping me happy.

New device should turn up tomorrow.

Yay!