Yesterday, however, I received my latest electricity bill. It stated that my account was £110 in debit, and that therefore my payments were to be increased from £40 to £58 a month in future to make up for this. I was puzzled by this, as my previous bill had shown the account at approximately zero and I had spent a significant time out of the UK during that period with all my electrical devices turned off. It was thus barely credible that I was using 70% more electricity than last year. Therefore, I examined the bill more carefully.
The bill was not based on a recent meter reading, but instead was based on an “estimate”. I went and read the meter myself, and actual usage was a good deal less than the estimate. As far as I can tell, lacking an actual reading Scottish and Southern simply made something up on the assumption that I was using more electricity than I had done previously. Having done that, they used this entirely made up number to justify increasing my monthly payments.
…which is exactly what happened to me some time ago, and has now led to my abandonment of Southern Electric.
Has anyone else instances of Scottish and Southern Energy doing this?
D’ya think that a FOIA request would get the information as to how much they hold in credit?
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