Windscreen Replacement Woes – National Windscreens

“National Windscreens” are replacing my car windscreen, which is cracked; arranged through my insurer I called them yesterday and booked in “as early as possible, please”… so this morning I get up early, hit the shower, get dressed ASAP, all so I can get this over with and get on with my life. I set up downstairs and start work on the laptop.

By 10am, I am wondering where he’s gotten to.

I then check my phone, to find a somehow missed call at 0905 saying (verbatim) “National Windscreens, please call me back” – and no phone number; fortunately my voicemail gives me the option to call him back with “press 5 and your standard call charges will apply”…

It turns out that he got here and phoned me because he could not find the house number – which is odd, because there is a sodding enormous sign down on the roadside saying “Access to Numbers 1 & 2” and it’s next door to “Number 3” – so you’d think that was a bit of a hint.

Anyway, it’s not like there’s a thousand houses around here.

He then said that he “couldn’t find the car, either” – which is faintly also disturbing, as if he would replace the windscreen of any car he had got booked-in without even bothering to find the owner or keys.

I told him that it was parked around the corner “in a side street”, and he said “In Sandy Lane? I went up there, that’s where I stopped” – which means that he must have stopped (or maybe U-turned) behind my car because I just checked, it’s still there, parked on the road, 40 yards up on the left and nobody’s nicked it. At that time of day there are only 3 or 4 cars there, so it should not be too hard to find mine.

So he says he’ll be back “in about an hour”. I wait in expectation.

I sometimes wonder why I bother trying to plan around other people.

Comments

4 responses to “Windscreen Replacement Woes – National Windscreens”

  1. Hm, it’s not like Google maps couldn’t give him precise location for your postcode or Sandy lane or anything else… grrrr. Sometimes it feels like people are wilfully stupid. It’s probably not wilful, they just get by in life without trying harder, I suspect.

  2. Clive

    My personal experience with National Windscreens leads me to recommend people use someone else. Anyone else.

    Sadly, I had insufficient evidence against them and my lawsuit failed. )-8

  3. Carolyn

    Alec, Publisher’s Clearing House sends me things saying I may be a winner, and they send me a map of my neighborhood, and my street isn’t on the map! My neighbors and I laugh about this, but I suppose we wouldn’t be laughing if any of us really won! 🙂

    Besides, our addresses jump by ten. Anyone not familiar with our street go the entire length of the street looking for us. That’s an easy mistake to make. Sounds like it’s easier to find your house, maybe. 😉

  4. rac

    Perhaps Autoglass next time?

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